Refund Policy — Chickirice

Store: Chickirice
Email: support@chickirice.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Website: chickirice.com
Effective Date: January 2026

1. Overview

At Chickirice, we are committed to providing a smooth and transparent post-purchase experience. If a return is approved under our Return Policy, customers are eligible to receive a full refund with no fees. This Refund Policy outlines refund eligibility, timelines, methods, and how approved refunds are issued.

This policy applies to all orders placed through chickirice.com.

2. Refund Eligibility

Refunds are issued for products that meet return approval criteria. To qualify for a refund:

• Return must be initiated within 30 days of delivery;
• Item must be in new, unused condition;
• Items must be received and inspected at our return facility;
• Proof of purchase is required.

Refunds are not issued for:

• Final sale or non-returnable products;
• Gift cards;
• Personalized products (if applicable);
• Items rejected during inspection due to wear or damage.

3. Refund Timeline

Once the returned item is received and approved, refunds are processed within:

Up to 14 business days

This timeline begins when the return is approved and processed, not when the customer ships the item back.

Customers will receive an email confirmation once their refund has been issued.

4. Refund Method

Approved refunds are issued to the original payment method used during the purchase. Depending on financial institutions, card issuers, or payment platforms, posting time may vary.

If the original payment method is unavailable, Chickirice may offer an alternative method such as store credit or replacement, subject to customer consent.

5. No Fees / No Restocking Charges

Chickirice does not charge any refund processing fees, administrative fees, or restocking fees for approved refunds.

Customers may be responsible for return shipping costs unless the return is due to an error on Chickirice’s side (e.g., incorrect item, manufacturing defect, damage during transit).

6. Defective or Incorrect Items

In cases where an item arrives defective, incorrect, or damaged, customers remain eligible for a full refund without deduction. Supporting evidence such as photos may be requested for verification.

After verification, customers may choose:

• Full refund;
• Replacement item;
• Store credit (optional).

7. Partial Refund Situations (If Applicable)

Although Chickirice does not charge refund fees, partial refunds may apply under specific circumstances, such as:

• Missing components or packaging;
• Visible wear, washing, or damage caused after delivery;
• Clearance sale or promotional items (depending on discount terms).

Partial refunds are issued only after customer approval.

8. Non-Refundable Scenarios

Refunds will not be granted for:

• Returned items not received by our facility;
• Unauthorized returns without prior approval;
• Items returned beyond the 30-day return window;
• Items that fail inspection due to customer damage or misuse.

9. Order Cancellations & Pre-Shipment Refunds

Customers may request order cancellation before items are shipped. If the cancellation request is received before fulfillment, customers are eligible for a full refund.

If the order has already shipped, refund must follow standard return procedures once delivered.

10. Refund Notification

Upon issuing the refund, Chickirice will notify the customer via email, including:

• Refund amount;
• Refund method;
• Date of issuance;
• Expected posting timeline (when applicable).

11. Payment Provider Posting Times

Refund posting timelines may vary due to processing by external financial institutions:

• Credit/Debit Cards: 3–10 business days;
• PayPal / Wallet Services: 1–3 business days (if applicable);
• Bank Transfer: 3–7 business days (if applicable).

Chickirice is not responsible for delays caused by third-party payment processors.

12. Policy Updates

Chickirice reserves the right to modify or update this Refund Policy at any time to reflect operational, regulatory, or consumer protection changes. Updates apply to orders placed after the effective date.

13. Contact Information

If you have questions regarding refunds, contact us:

Chickirice – Customer Support
Email: support@chickirice.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday