Return Policy

Return Policy — Chickirice

Store: Chickirice
Email: support@chickirice.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Website: chickirice.com
Effective Date: January 2026

1. Overview

At Chickirice, customer satisfaction is one of our highest priorities. We want you to feel confident in your shopping experience and in the apparel you purchase. If for any reason you are not fully satisfied with your order, you may request a return within 30 days of the delivery date. Approved returns are processed with no restocking fees and no return fees.

This Return Policy explains eligibility requirements, how to begin a return, processing timelines, and conditions applicable to returned merchandise.

2. Return Eligibility

To qualify for a return, the following conditions must be met:

• Return request submitted within 30 days of delivery
• Item must be in new, unworn, unwashed condition
• Items must include original tags and packaging when applicable
• Returns must be sent from the original delivery country
• Proof of purchase is required (order number, email confirmation, or invoice)

Items that do not meet these conditions may be rejected or subject to alternative resolutions at our discretion.

3. Non-Returnable Items

For hygiene and logistics reasons, certain products cannot be accepted as returns, including:

• Final sale products (if labeled at checkout)
• Gift cards
• Customized or personalized items
• Items visibly worn, washed, stained, or damaged by the customer

If an item arrives defective or incorrect, customers remain eligible for return or replacement even if the above applies.

4. Damaged, Defective, or Incorrect Items

If you received a product that is defective, damaged, or incorrect, please contact us within 7 days of delivery. We may request photos to confirm the issue. Replacement or full refund options will be provided.

5. How to Initiate a Return

To start a return, please contact our support team:

Email: support@chickirice.com

Include:

• Full name
• Order number
• Item(s) to return
• Reason for return

6. Return Shipping Costs

Chickirice does not charge restocking fees or return fees. However, unless the return is due to a Chickirice error, customers may be responsible for return shipping costs.

7. Return Condition Verification

Returned items undergo inspection upon arrival. If the item does not meet eligibility criteria, we may decline the return or offer partial credit. Customers will be notified in advance if a return is rejected.

8. Refund Processing Timeline

Approved refunds are issued within 5–7 business days after the return is processed. Refunds are issued to the original payment method. Processing times may vary by financial institution.

9. Exchanges

We do not offer direct exchanges at this time. Customers may return the original item and place a new order for the desired replacement item to ensure availability and faster turnaround.

10. Order Cancellation & Modifications

If cancellation or modification is needed, contact us as soon as possible. If an order has already shipped, cancellation must be handled as a return upon delivery.

11. Promotional or Discounted Orders

Orders purchased with discounts or promotions remain eligible for returns. Refunds will reflect the actual amount paid at checkout.

12. Refund Method

Refunds are issued to the original payment method. If unavailable, store credit may be offered as an alternative resolution.

13. International Returns (If Applicable)

International customers may be responsible for return shipping and customs clearance fees. These costs are non-refundable.

14. Policy Updates

Chickirice may update this Return Policy at any time to reflect operational or regulatory changes. Updated terms apply to future orders.

15. Contact Information

Chickirice – Customer Support
Email: support@chickirice.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday