Frequently Asked Questions

Frequently Asked Questions (FAQ)

Chickirice.com

At Chickirice, we aim to offer a smooth, confident shopping experience. Below are answers to the most common questions regarding our products, orders, shipping, payments, returns, and customer support.
If you need further assistance, our support team is available at support@chickirice.com from 8:00 AM – 7:00 PM (EST), Monday – Saturday.

1. About Our Products

Q: What type of products does Chickirice sell?
A: Chickirice specializes in casual apparel, primarily T-shirts for men and women. All products are designed for comfort, everyday wear, and personal style.

Q: What sizes do you offer?
A: Available sizes vary by product and are stated on each product page. Most styles range from S to 3XL.

Q: Do product colors look the same in real life as they do online?
A: We make every effort to ensure accurate color representation. However, variations may occur due to monitor settings, lighting conditions, or screen calibration.

2. Ordering & Checkout

Q: Do I need an account to order?
A: No. Orders can be placed via guest checkout. However, an account allows faster checkout, order history access, and preference saving.

Q: Can I modify or cancel my order after it is placed?
A: Order adjustments are possible if the order has not been processed for shipment. Please contact support as soon as possible. For full details, see our Modify/Cancel Order policy.

3. Payment Information

Q: What payment methods are accepted?
A: We currently accept PayPal, major credit/debit cards, and other secure digital payment options. PayPal is recommended for fastest processing and convenience.

Q: Are my payment details secure?
A: Yes. Chickirice uses secure payment gateways and encrypted SSL to protect sensitive information.

4. Shipping & Delivery

Q: What are your shipping costs?
A: A flat-rate shipping fee of $6.99 applies to all domestic orders unless otherwise stated.

Q: What carriers are used for delivery?
A: Orders ship via USPS, UPS, or FedEx depending on destination, volume, and service availability.

Q: When will my order ship?
A: Orders placed before 5:00 PM EST, Monday – Friday, ship the next business day. Handling time: 1 day.

Q: How long does delivery take?
A: Average transit time is 2–4 days after dispatch. Delivery times may vary during peak periods or due to carrier constraints.

Q: Do you provide tracking?
A: Yes. Tracking details are sent to your email once your order has been dispatched.

Q: Do you ship internationally?
A: At this time, Chickirice ships within the United States only.

5. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery with no fees. Items must be unused, unworn, and in their original condition.

Q: How do I initiate a return?
A: Contact support at support@chickirice.com with your order number. Our team will provide instructions.

Q: What is your refund policy?
A: Eligible refunds are issued within 14 days of receiving the returned product and require no additional fees.

Q: Are original shipping fees refundable?
A: Shipping fees are non-refundable unless the return involves an error on our side.

6. Customer Support

Q: How can I contact Chickirice support?
A: You may email support@chickirice.com. Support hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday.

Q: Do you offer phone support?
A: Email is our primary communication channel to ensure accuracy, record-keeping, and timely responses.

7. Order Status & Tracking

Q: How do I check the status of an order?
A: Once shipped, you will receive a tracking number via email that updates as the order moves through carrier logistics.

Q: My package says delivered, but I didn’t receive it. What should I do?
A: Verify with neighbors or property managers first. If unresolved, contact both the carrier and our support team for investigation.

8. Product Availability & Stock

Q: What happens if an item goes out of stock after I order?
A: If an item becomes unavailable, our support team will notify you and offer alternatives such as an exchange, store credit, or a refund.

9. Defective or Incorrect Items

Q: What if I receive a damaged or incorrect item?
A: Contact us within 7 days of delivery. We will provide replacements or refunds at no cost if the issue is confirmed.

10. Promotions, Discounts, and Gift Cards

Q: Do you offer promotional discounts?
A: Promotional campaigns may occur periodically. Terms for promotions are listed during active campaigns.

Q: Can I apply more than one discount code?
A: Only one promotional code may be applied per order unless otherwise stated.

Q: Do you offer digital gift cards?
A: Digital gift cards may be offered during specific promotional periods. Contact support for availability.

11. Security & Privacy

Q: How do you protect customer data?
A: We implement SSL encryption and secure best practices to safeguard sensitive information. Additional details can be found in our Privacy Policy.

12. Wholesale or Bulk Orders

Q: Do you offer discounts for bulk or wholesale orders?
A: For bulk inquiries, contact support for eligibility and pricing information.

If you require further clarification or assistance, contact our support team at support@chickirice.com. Our goal is to ensure confidence in every purchase and to maintain a reliable, customer-first experience.